Add One — Support

Contact: mail.yiplabs@gmail.com

How Add One works

Type what you are already eating. Add One suggests one thing you could put beside it. It never grades the meal and never shows calories or macros.

Important — allergies and labels

Add One does not verify ingredients and makes no allergen-safety guarantee.

Exclusions you set remove suggestions carrying that tag. That is a convenience filter, not a safety check. It does not read labels, does not detect hidden ingredients, and does not address cross-contamination.

Always check the actual product label. If you have a food allergy or a medical condition, rely on your own checks and qualified professional advice — not on this app. Add One is not medical or nutritional advice.

Common questions

Why does it not show calories? That is the point. Add One is about adding one thing, not about measuring or judging what you eat.

It suggested something I cannot eat. Set that exclusion in the app, and suggestions carrying it will stop appearing. Please read the allergy note above about what exclusions do and do not do.

It did not understand my meal. Type it in plain words — "toast", "rice bowl", "pasta". If nothing matches, Add One says so instead of guessing.

Do I have to use the photo feature? No. It is entirely optional and the app works fully with typing. Photos are only sent when you choose one and press send, and the result is always an editable draft you can correct.

Photo drafting says it is unavailable. The heading covers several specific failures. Follow the specific message shown below that heading. Manual entry always remains available.

Is my photo stored? Add One does not keep the photo on our server. Google may still keep prompts and responses for a limited period for abuse monitoring under its paid-service terms. See the privacy policy.

How do I delete my data? Delete individual entries or all local content at once from Settings. Deleting the app removes its local content. It does not erase Apple or RevenueCat Purchase History, provider abuse-monitoring records, or the proxy's operational and App Attest verification records. See the privacy policy.

Purchases

I paid but nothing changed. Open the purchase screen and choose Restore. If it still does not appear, email us with your purchase support ID from the purchase screen.

I want a refund. Refunds are handled by Apple: https://reportaproblem.apple.com

Accessibility

Add One supports Dynamic Type and VoiceOver, and has been checked at the largest accessibility text sizes. If something is unreadable or unreachable, tell us — we treat that as a bug.

Reporting a problem

Helpful details: device model, iOS version, app version, what you expected, what happened. Please do not send photos of anything you would not want shared.